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Customer service Glisshop
97%
Number 1 in customer satisfaction
Our customers ...
97,93%  will recommend Glisshop to a friend.
97,82%  will use Glisshop again.
96,89%  are happy with their order.

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Check our customer's reviews :

5 / 5

Crazydan92 - Monday 13 March 2017

Would just like to say how easy it was to order my first pair of ski's and boots. had to phone to choose the right bindings and the staff were brilliant, shipping was quick and easy and the ability to pay over 4 payments is incredibly helpful. Thank You

5 / 5

GarethG - Friday 10 March 2017

EXCELLENT ALL ROUND

5 / 5

Mikey - Wednesday 1 March 2017

Would just like to thank the online support team, they were great in helping me decide which skis i should buy as i was unsure and didn't think that they had the size of ski in the brand i wanted. The whole process was very easy and simple to use and cant wait to get on my new skis. 3rd purchase with glisshop and they are consistently a great service. Thanks Glisshop :)

2 / 5

TarrynP - Wednesday 22 February 2017

Good website and delivery, very very poor attitude to the returns process

5 / 5

DrBobK - Monday 6 February 2017

Great helmet that I couldn't find anywhere else except at silly prices. Size perfect. Colour mad but fun (luminous green). Delivery quick, with tracking information and a predicted delivery time that was accurate (DPD). Overall I'm a very happy customer. Many thanks!

1 / 5

MortenH - Monday 6 February 2017

Shortly after I received and used my product, I got an email from Glisshop, with an offer of an extra 10% off any product. That is really not what you want when you've just made a purchase. I emailed them to complain, but whereas they apologised, they offered nothing else. Other companies doing the same thing have always offered the discount retrospectively, which is why I'll never use Glisshop again.

1 / 5

SandroO - Saturday 4 February 2017

Avoid, ridiculous return policy with excessive packaging otherwise you will be charged repacking fee. The they delivered the wrong size product to me and return did cost 45 gbp. Also did not receive my refund yet.

Reply from Glisshop :
"Hello, thank you for your review.We checked your return request and the product you returned and we can confirm we sent you the right size. If you have a look online, you will see that the Hyperlite Process are sold in US size and we sent you a size 9 US. We are sorry if our website was not clear enough. Regarding the return costs, we are aware that it can be pricey therefore we are currently working on partnership in the UK to reduce them.Finally, your order has been refunded on the 11/02/17. Could you please double check your account and come back to us on the 020 3129 3301 if needed.Best regards,the Glisshop team"

1 / 5

DavidA - Friday 3 February 2017

AVOID BUYING FROM THIS SITE! They make great claims about customer service but my experience has been TERRIBLE. And when it goes wrong YOU have to pay to return it to France.Before buying a POC back pack I asked customer services if it came with a back protector. Etienne Flaurand forwarded me the link of the POC product "that includes the spine protector" which I then bought. When it arrived it did not include the spine protector. I sent an e mail to customer services asking what to do. I received a reply from Ann Papon asking me who advised me to buy it. I replied and have heard nothing since despite sending 5 more e mails. So I called their help line. Explained the situation to a hostile lady who then put me on hold for 10 minutes, then asked my order number and then put me on hold for another 10 minutes before saying she would have to call me back. Surprise surprise I have heard nothing.I realise mistakes happen but to not deal with them is inexcusable. I know have to pay £12 to return it to France. JUST RUBBISH!!!

Reply from Glisshop :
"Hello Sir,We apologize for not coming back to you on time as we should have. Indeed, a mistake has been made on the item's page which has been amended since then. We are working on finding a solution for you and we'll come back to you as soon as possible at the beginning of next week with one.Kind regards,the Glisshop team"

Reply from DavidA :
"Still not heard from you???"

Reply from Glisshop :
"I left a voicemail on your cell phone. Did you listen it?"

5 / 5

Pest - Wednesday 1 February 2017

Have bought off this site 7 times now and have fantastic service and prices. Have recommended to friends who were all very happy. Next I'm getting skis for my wife wouldn't buy anywhere els. Thank you

5 / 5

DavidC - Thursday 26 January 2017

This was the best purchase I have ever had on line, the follow advice and comunication was fantastic.

Reply from Glisshop :
"Hello and thank you for your review.It seems that you have liked your experience with us however, you answered "not satisfied" to all the questions asked. Is that a mistake?Best regardsthe Glisshop team"

5 / 5

Ski fun - Wednesday 25 January 2017

Great service, great price. Ordered on 22nd Jan received 25th. 100% satisfaction. Will definately use again. Thank you Glisshop.

3 / 5

GabbuttG - Tuesday 24 January 2017

Great price, but skis badly scratched, 3 emails and no reply, feel let down and hopeless

5 / 5

HäkkinenH - Saturday 21 January 2017

I wash surprised that everything was very easy..

5 / 5

AlexJ - Saturday 21 January 2017

Really excellent service all the way from website to delivery. The courier company, DPD, was also great. Very quick delivery time and option to choose friendly time for school pickup etc. Used their app to track the courier on delivery day was also very useful.Many thanks

5 / 5

FionaT - Saturday 21 January 2017

Excellent prices on good products. Fast delivery

5 / 5

SamuelT - Friday 20 January 2017

Easy to use

5 / 5

AdamB - Friday 20 January 2017

Have been ordering from glisshop for the past few years now, always happy to pay the extra deliver prices for the added reliability and excellent customer care you receive

5 / 5

MichaelU - Friday 20 January 2017

Easy and well priced.

5 / 5

GustafI - Friday 20 January 2017

Very nice web site, nice to have business with them

5 / 5

SimonT - Friday 20 January 2017

Great experience. Easy, fast and efficient.

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