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Phone: 020 3129 3301

Refund and return


What do you mean by " Satisfied or Money back "
Within 100 days from delivery, you can return the product for a refund. To proceed, click on "Make a return" when you are on the relevant order in the tab "My orders" under My account.

In order to grant your request, four conditions have to be met:

Make a return request to our Sales Service by logging in to your Glisshop account, in the menu "Return / Refund".

We need to receive your request within 100 days after you received your delivery. We need to receive the item(s) returned 14 days after you made the request, at the latest.

The item(s) has(have) not been used

The item ordered has not been customised by our service (see article L121-20-2 of french consumer code). If you have requested the mounting of bindings on skis we need to drill, no return request will be granted.

WARNING: The refund covers the price you paid when you placed your order (item's price + shipping costs) but it does not include the return costs which remain at your expense.

ATTENTION: Free products must also be returned with the main product..