You have a 100 day withdrawal period from the date of receipt of your parcel, in this case, you will be refunded or the item will be exchanged. To proceed, complete the return form accessible from the 'Return-Refund' tab located in the menu "My account".If the 100 days have gone past, we will not be able to grant any exchange or refund.
You can also contact us by email at Glisshop or by writing to:
SARL MGF Sports
67 rue des Varennes
Note: We strongly recommend to use the return form for a fast processing of your request.
In order to process your request, two conditions have to be met:
The products returned must be in new conditions and unused. In the case of a refund request, the refund will be issued within ten business days from the day we receive the product(s).
WARNING: The refund refers to the actual price paid when the order was made (item's price plus delivery costs) but does not include the return costs which are at your expense.
In case of the exchange of an item, the price used for the product we send back to you is the one that appears on your invoice. The price we use for the new product is the price that was displayed on the day you filled your return form. You can access this form on glisshop.co.uk , in the menu My account.
Note : No exchange can be done on a similar product (same reference, color, size).
The right of cancellation cannot be exercised on supplies of goods made according to the customer's specifications, or which are substantially personalised (Article 121-20-2 of the French Consumer Code). This item works with:
The items must be protected (bubble wrap) and put in a packaging that suits the size of the item. Please make sure you did everything you could in order to protect the items during transit.
The return form must be attached to the parcel. You will receive this form by email when your request will be granted.
If the price of the item(s) you would like in exchange is higher than the price of the original item(s), please contact us for settling the difference by card.
Note : The product(s) returned must be unused and in their original packaging. No label or sticker must be visible on the parcel except the one for the return.
During certain promotions, buying one product gets you another product for free (example: buy a pair of skis boots and get a free boot bag, ...). The full refund will be processed if and only if all products are returned, including the free one. If the free product is not returned, we will take its price (available on the website) off the refund.
The products we sell are manufactured by major brands well known for their reliability. Therefore, the products benefit from a legal guarantee of conformity and against latent defects.
This guarantee is subject to a normal use of the product. Only the Return department of the manufacturer can tell if the fault comes from a construction fault or a misuse (which isn't guaranteed). That means we are only an intermediary between the customer and the manufacturer, and we cannot go against the manufacturer's decision.
The return of faulty items is at the expense and risk of the customer. The company Glisshop cannot be held responsible for any equipment deterioration due to inadequate packaging. It is strongly advised to bubble wrap your product more than necessary. Products returned with postage due will be automatically refused. If the product is held for 7 days of more, this time will be added to the duration of the remaining guarantee. We handle the shipping costs following Customer service or guarantee.
If the product you sent hasn't been authorized to be returned and/or hasn't suffered a deterioration covered by the guarantee, it will be sent back to the customer at his own expense.
Exception: Skateboards and longboards do not benefit from a manufacturer guarantee.