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Our website offers a huge selection of products coming from wintersports and boardsports. The 4000 references are displayed through 8 categories, each dedicated to one world:
You just need to go to the product page you are interested in, and click on "Add to cart".
You may be asked, depending on the item selected, to pick a size. To do so, click on the relevant size button located on the right handside of the picture, in the section "Size".
Then you will be asked to select the method of delivery that suits you best (view "Shipping" page in the column "Orders" in the page footer).
Then, you will need to create a personal account in order to provide us with the details we need to prepare and send your order correctly. Finally, you will need to select your method of payment (view "Payment" page in the column "Orders" in the page footer).
Your order will then be confirmed and you will receive a confirmation email including a summary of your order.
To find out if the product you want is available, just check if the word 'available' appears on the blue button 'Add to cart'.
The processing of your order starts the morning after the day you placed it.
The average time we need to get it ready is 24 working hours, to which you need to add the time of transit (view question "What are the methods and times of delivery?" below).
Every product benefit from a legal guarantee of conformity and against latent defects, when the product broke due to a manufacturing fault (obvious or hidden).
The manufacturer guarantee lasts 2 years but there are some exceptions.
Only the manufacturer is able to decide if there has been a 'manufacturing defect' or a 'misuse', Glisshop helps you solve these problems by being an intermediary between you and the manufacturer.
The manufacturer's guarantee will not apply if the problem comes from a misuse.
You can find your invoice when logging to your account and going to the menu 'My orders'.
In the column Invoice, click on the PDF tab, it allows you to download and print your invoice as you like.
There may be several reasons:
The mounting of the bindings is done by an expert skiman, according to the details you provided when you ordered.
If you don't have your own ski boots, the fitting of the bindings will be based on your normal shoe size.
The final settings can be done once you have your ski boot. Contact one of our skimen at +44(0)20 3129 3301.
The ski bindings are regarding safety. We do not recommend that you change or mount your bindings without the advice of a professional.
When you subscribe to the newsletter, you will receive our latest offers and promotional codes.
You can use the following methods to pay:
|Method of payment / Currencies||€||£||CHF||Dkr||SEK|
|Card Payment 3X no fee|
|Card Payment 4X no fee|
|Bancontact / Mister Cash|
|Card Payment 3X|
Online payment is secured via SSL protocol by our Be2Bill Partner, it ensures efficient encoding of the data provided.
The whole payment process is handled by our secured payment partner, Glisshop.co.uk has no access to your bank détails.
The bank details you need to make the transfer will be will be provided in the order's confirmation email. You can also see them on our payment page here. Be careful, our bank details vary according to the currency you are using.
Ordering from abroad is possible Under a few conditions. You need to make sure the country where you want to be delivered is displayed on our shipping page. You can also check the delivery costs depending on the country of destination. According to the law, the VAT rate may vary depending on the country.
Every products shipped to Switzerland are sold before tax (20%). The prices we display include this tax removal if Switzerland was selected as the country of delivery (top left corner, in the header)
For more information, please refer to the question 'Will I have other fees or taxes to pay for when I receive my order?' below.
You need to log to your Glisshop account in the page header. Your parcel tracking will be available in the menu 'my orders' 24h after shipment.
Attention:from April to August, our Customer Service is closed on Mondays. Your emails will be processed on Tuesday.
For deliveries in France, we work with several couriers. The time of transit varies from 2 to 4 business days.
WARNING: days of delivery can vary depending on the courier you selected.
To get precise information about delivery costs, please visit our Shipping page where you will find relevant price grids.
WARNING: for this kind of delivery, only the courier DPD is available. The shipment costs may vary depending on the country of delivery.
If you are not home when the delivery arrives, the courier will leave a notification in your mailbox explaining where you can retrieve the parcel, or will contact you by the phone number you gave us and will arrange a new delivery day for you.
When your order gets delivered, you need to inspect the package and check if it is not damaged.
Any box that looks damaged needs to be opened before signing the delivery receipt, in order to check the state of the products Inside.
Two possible cases:
1. The products are there and undamaged: you can accept the delivery.
2. The package is damaged : you need to sign the receipt and mention ”damaged” or “damaged box” or “damaged package” with your signature.
package receive was damaged, a product XXX is missing or a product XXX is damaged - Delivery refused.
If you decide to keep the parcel regardless of the above, we have to remind you that no legal action against the courier can take place if the delivery is accepted.
A condition like "Under condition of unpacking" has no legal value whatsoever. Your reservation must be precise: "Package received was damaged, the product reference XXXX was missing or product XXX was damaged due to impact". We need these details to take action against the courier and claim the exchange of the product. Reservations have to be made on the courier's document/receipt and you need to keep a copy or a photo of it
If the courier doesn't have a paper receipt with him, you can take a photo of his electronic flasher (your complaints must be readable on your photo) or you can write on another paper which must be signed by you and by the courier, with a precise description of the issue.
For countries belonging to the European Union, no additional fee will be requested upon receipt.
For Switzerland, our courier will send you an invoice including Swiss tax (8%), and possibly custom fees.
ATTENTION:We will not handle any custom fees
Within 100 days from delivery, you can return the product for an exchange or a refund. To proceed, complete the return form accessible from the "Return-Refund" menu located in My account.
In order to grant your request, four conditions have to be met:
WARNING: The refund refers to the actual price paid when the order was made (item's price plus delivery costs) but does not include the return costs which are at your expense.
WARNING: Free products must also be returned with the main product.
Contact us through the Return form accessible from the menu 'Return - Refund' located in My account and attach (if possible) one or more pictures showing the damage on the product.
We will contact you within 48 hours to let you know about the procedures to follow.
You earn Loyalty points when you purchase something on Glisshop.co.uk or in the shop in Aubiere / Clermont-Ferrand / France. Any product you buy gives you a loyalty discount, shown on the product pages.
The Loyalty Discount is credited on your account within 4 to 5 days after shipment or purchase at the shop. From then on, they are valid for 365 days.
All you need to do is click on the button that reads 'Use now' in the Loyalty Discount section of your cart.
WARNING: you need to be logged on your account to be able to see and use your discount.
You can pay the full amount or just a part of your order with your Loyalty Discount. Moreover, there is no limit for for the Loyalty Discount.
However, the use of the Loyalty discounts is subject to a few conditions :
In some cases, or on certain items, Glisshop reserves the right not to offer a Loyalty Discount.
In the page header, login to your Glisshop account and click on 'My account '. Enter your email address and password
You will then have access to your details such as the billing address, the shipping address, your phone numbers, your email addresses, ...
WARNING: If you want to amend the details of an order that has already been confirmed, please contact our Customer service at +44(0)20 3129 3301
The details provided when placing an order are reserved for internal use by the company SARL MGF Sports.
They are declared to the CNIL, and according to law 78-17 from the 6th January 1978 regarding individual freedom and processing of computer data, you have the right to access them and change them.
The sole reason we store this data in our database is to facilitate your future orders.
They will never be disclosed to a third party, may it be natural or legal.
However, in case of unpaid orders, we are allowed to give the details about the debtor to a debt collection agency.
You can subsrcibe to the newsletter by clicking on 'Subscribe to our newsletter' in the column 'Practical information' located in the page footer.
"To unsubscribe, you need to click on the link 'get removed from our mailing list' placed at the bottom of each of our newsletter"
You can find all of our contact details by clicking on 'Contact' in the column 'Practical information' located in the page footer.
You can access our general terms and conditions by clicking on 'T&C' in the column 'Orders' located in the page footer.
They are also displayed before any order's confirmation.
There are three options:
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