CONTACT US   020 3129 3301

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Our passionate staff is with you through every step of your purchase and helps you choose the right gear that best suits your needs.

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020 3129 3301    


With our Help Center

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ski and snowboard

How to choose the length of your skis?

Choosing your ski size is an important step and you must take several parameters into consideration: your size, weight, taille, ski level and program (piste-versatile-powder-freestyle). We’ve created a calculator that will indicate you the ideal size for your practice once you have entered all these elements. Of course, if you wish to refine your choice and benefit from our experience, feel free to contact us at 020 3129 3301.


What kind of skis should I buy ?

On glisshop.co.uk, you may feel overwhelmed by the amount of products we sell. How can you find the right skis, which ones can suit your level, your style or your budget?

Your options:

1. The advanced search engine: You'll find it everywhere on our website, as a sidebar on our listing pages. It allows you to select conditions and refine your selection: brand, level, style, etc. When you select them, only the relevant products will show.

2. You can contact us on the 020 3129 3301: skis feature fine technologies and affect your safety. It is important to make sure that the skis you've selected will suit you. Call our landline and get in touch with our team for any questions regarding these products.

Do you fit the bindings on skis?


During the process or your order, we'll ask you to complete a form about the mounting of your bindings. With these details, we will be able to mount the bindings with the correct settings. The release value of the bindings is set by a professional skiman, and according to the norm AFNOR FD S 52-748.

If you don't have your own ski boots when you order, the bindings will be pre-mounted. The final settings can be done :

- by a shop if you are renting your ski boots

- by our skiman : you can call us for any technical questions. Our skiman will do the final settings for you. Telephone : 020 3129 3301


Are the skis ready to use?

All skis you purchase on our website are factory-waxed and tuned. This means they are ready to hit the slopes. However, gear tends to wear and in order to keep it in its best shape, you need to maintain base and edges on a regular basis.

Maintaining your skis is essential for a smooth glide and a solit grip. Frequency of maintenance may vary depending on how often you use your skis, or on how damaged they are. We recommend you to wax them every 10 riding days and at the end of the season. Edges need to be tuned up to 2 times per season if you want to keep a good edge control. However, don't overdo it. Tuning is basically scraping off material. If you do it too often, the edges will vanish after some time.

When your base is damaged and shows shallow scratches or rock gouge, it is possible to repair it.

You can get these repairs done by professional ski shop, or if the gouge is only superficial you may repair it yourself. To do so, you will need special tools and materials such as wax, Ptex for repairing bases, edge sharpeners, etc. You can find them on our website.


Is the equipment under guarantee?

All products benefit from a manufacturer guarantee, as long as the damage is caused by a manufacturing defect (may it be hidden or obvious).

Usually, the manufacturer guarantee lasts two years.

Only the manufacturer is able to decide if there has been a 'manufacturing defect' or a 'misuse'. Glisshop is only an intermediary between you and the manufacturer.

The manufacturer's guarantee will not apply if the problem comes from a misuse.


Size of your board?

The length of your board is extremely important. Several parameters have to be taken into account : Your height, your weight, your level and your program (allmountain-freeride-freestyle). We created a calculator that will tell you what size of board would suit you best, once you've completed these parameters. You can also call us (+33 4 73 26 98 47) to get a personal advice from our experienced team.


Is my board ready-to-use ?

The snowboards you'll purchase on our website are all factory waxed and tuned. That means it's ready to hit the slopes. However, that doesn't work forever, and in order to keep your equipment at the top performance, you need to maintain base and edges on a regular basis.


How to maintain your equipment ?

Maintaining your skis is essential to ensure an optimal glide and grip. Frequency of maintenance may vary depending on how often you use your board, or on how damaged it is. We recommend that you wax it every 10 riding days, and at the end of the season. Edges need to be tuned up to 2 times per season if you want to keep a good edge control. However, don't get them overtuned because every tuning takes some of the steel off.

When your base is damaged and shows shallow scratches or rock gouge, it is possible to repair it.

You can get these repairs done by professional ski shop, or if the gouge is only superficial you may repair it yourself. To do so, you will need special tools and materials such as wax, Ptex for repairing bases, edge tuners, etc. You can find them on our website.