Our values
The Glisshop shop was established by Frédéric Morel and his wife Laurence in 1997 in Clermont-Ferrand. Three years later, the couple launched Glisshop.com an online store when, at the time, no one believed in the success of ski and snowboard sales on the Internet.
The following will prove them right...
Our DNA, our fundamental values
Our love for summits?
It was born in the Middle Lands (among the most beautiful in the world).
A rugged and proud landscape of volcanoes and mountains, with hundreds of peaks rising above 1000 metres and cloud-top peaks.
Lovers of the great outdoors, this is where paradise begins....
The Massif Central is also the area where people live globally the highest between 500 and 2000 metres.
This is why in Auvergne, there is first and foremost a mountain dweller... A real one!
The mountains have always been a playground for the young and old alike.
Hiking, sealskins, snowsports: a passion that is practised with family and friends.
And as the passion is terribly contagious, we invite all snow sports enthusiasts and other lovers of the great outdoors to join us on our escapades.
It is a matter of transmission.
Proud of our mountains, our aim is to share them. It is by making people discover the beauty of our region that we make them love it. Moreover, Mr. Morel is convinced that the future of these mountains will depend on the development of tourism.
We are proud to accompany the emergence of new practices and to anticipate tomorrow's aspirations.
We inaugurated our outlets with the first snow plan, launched the first e-commerce site dedicated to skiing, accompanied the birth of new snow sports, from monoskiing to snowboarding and parabolic skis, encouraged freestyle and freeride, developed cutting-edge expertise in digital, UX and seamless customer experience, developed customised products accessible to all.
for an enjoyable skiing experience for all.
that nature, beauty and sport are COMMON GOODS that must be accessible to ALL.
an inclusive approach to the mountains and winter sports.
This is our heritage, our history.
This is particularly true today, with the new generations becoming more and more sedentary and far detached from nature.
At Glisshop, we believe that it is by having fun that we learn to move and love sport.
It is by experiencing the mountains that we learn to love and protect them for future generations.
Since our creation in 1996, we have grown from a small, local, family-run business to a European-scale company with more than 70 employees. A number of them have been with us from the beginning, others have joined the adventure along the way.
We are proud to have a genuine gender diversity, with around 40% of our employees being women. Our youngest employees are trainees and just over the age of maturity, while our oldest are in their fifties and still just as motivated as ever. Everyone is on first-name basis and there is a good sense of cohesion both inside and outside the workplace.
As is the case with Nicolas for Alpine skiing and Benjamin for Nordic skiing, each department is managed by a Business Unit manager, a true expert in their field, who manages purchases and coordinates the work of his vendors and advisers. Valérie is in charge of receiving the products, which are stored in our warehouse, a real Alibaba cave managed by Fred. Every job has its importance at Glisshop, from the skiman who prepares your skis, to the after-sales service which ensures your satisfaction, via the Call Centre where our advisers answer your calls, chats and emails live.
Finally, Glisshop is also a group of "shadow" workers. The marketing department, human resource management, IT department: none of them are present when you call, but all of them are actively involved in fulfilling our main mission, which is to provide you with the very best possible customer experience.
