CONTACT US   020 3129 3301

Our experts are here for you

Our passionate staff is with you through every step of your purchase and helps you choose the right gear that best suits your needs.

Mon-Fri 9am-12am / 2pm-7pm


020 3129 3301  

With our Help Center

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You can change your cookie preferences for our site at any time by clicking on the following button.
If you refuse these cookies, you are informed that the site will become less efficient and the recommendations less precise.

The Glisshop website, owned by LAFRETO, uses various trackers/cookies to improve the user experience:

Necessary cookies: these cookies are necessary in order for the website to function correctly.
These cookies enable:
  • Registering preferences concerning the configuration of the cookies;
  • Registering your settings.

You can set your browser to refuse these cookies on a case-by-case basis... You can also regularly delete cookies from your terminal via your browser.

For the management of cookies and your choices, the configuration of each browser is different. It is outlined in the help menu of your browser, which will allow you to understand how to modify your preferences regarding cookies.

Analytical and statistical cookies: These cookies allow Glisshop:

  • To better understand the use of its website via the behaviour of visitors in order to optimise the site and to compile statistics;
  • To determine whether the visitor has visited the site before or is a new visitor

LAFRETO uses the services of Google Analytics and Google Tag Manager.
You can object to these cookies via our cookie manager above.

Advertising trackers: These trackers enable us to offer you targeted advertising according to your preferences;

These cookies are managed by our service provider Nosto.
You can object to these cookies via our cookie manager above

Third party trackers: these trackers are managed by Glisshop's partners to present you with targeted advertising.
These third parties are the following:

  • Facebook:
  • Pinterest;

You can object to these cookies via our cookie manager above.

Privacy Policy

At Glisshop, we protect the privacy of our customers and visitors 100%. The Glisshop team members are also consumers like you, website clients. That's why we are sensitive to data privacy.

If you have any questions about our data protection policy, please do not hesitate to send us an e-mail to our Data Protection Officer (
Lafreto, located at 67 rue des Varennes 63170 AUBIÈRE and owner of the Glisshop website, is the data controller.

Lafreto may change this privacy policy in accordance with the evolution of its services and legal obligations.

  •  How and what personal data is collected and processed by Lafreto?

Lafreto may collect, process and store the following personal data:

  •  Last and first names
  •  Contact information (postal address, telephone number, email address)
  •  Date of birth
  •  Gender
  •  Purchase history
  •  Ski experience, fit and shoe size for product customisation
  •  Testimonials
  •  In case of any difficulties with delivery: a copy of your identity card

This data is collected on our website or during discussions with you in shop, on the phone or by email.

  •  Why does Lafreto process your data?

Lafreto collects personal data for several purposes:

  •  Personalization of products
  •  Shipping of ordered products
  •  Follow-up of the delivery
  •  Complaints to the After-Sales Service (refunds, product guarantees, etc.)
  •  Detection of possible fraud
  •  Payment on the site: Payments by credit card are fully secured by our service provider Be2bill, member of the GIE CB and PCI DSS certified, thus meeting strict standards on the security of banking data

Your consent will be required for the dispatch of communication by email (newsletter, promotion...). You can unsubscribe from these services at any time by clicking on the unsubscribe link in our emails.

In order to meet our contractual obligations to you, you will nevertheless continue to receive transactional messages related to your order such as order confirmations, parcel numbers for shipment tracking, satisfaction surveys, return requests...

  •  With whom does Lafreto share your data?

We share some of your data with third party companies in order to perform various services in the sales process:

  •  Carriers for the delivery of your orders;
  •  Payment providers;
  •  Material suppliers in certain cases (defective products under guarantee).
  •  Various professional service companies such as marketing agencies, advertising partners, website hosts, etc.
  •  How long will your data be kept?

We keep your data for as long as your customer account is active in order to provide you with the best possible quality of service.

After 3 years of inactivity, we pledge to delete your personal data.

  •  What are your rights and how can you exercise them?

Under the conditions provided by the RGPD, you have the right to access, rectify, erase (or "right to forget"), transfer and oppose your personal data processed by Lafreto.

If you wish to exercise your rights, complain or simply ask questions, send an email to .

In case of difficulty, you can contact the national control authority (CNIL in France).