| Number 1 in customer satisfaction | |
| Our customers ... | |
| 96,70% | will recommend Glisshop to a friend. |
| 96,48% | will use Glisshop again. |
| 98,68% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Témoignage de : IvorFGood advice, great price and faster delivery than the shop down the road. What's not to like. Le 12-10-2017
Témoignage de : MikaelJGreat webshop Le 05-10-2017
Témoignage de : CarlaMVery easy to use the website.Ordering is simple and delivery is very quick. Le 04-10-2017
Témoignage de : IanEEasy to use and value for money technical reports and information very good Le 03-10-2017
Témoignage de : CatoiAI already recommended ur site. Best prices ever! Le 03-10-2017
Témoignage de : SteliosPVery good, great service. I would recommend. Le 03-10-2017
Témoignage de : MarkBVery competitive prices, and fast delivery Le 02-10-2017
Témoignage de : RemiGVery good Le 02-10-2017
Témoignage de : MariusHGreat service. Le 02-10-2017
Témoignage de : PeterCGreat price. Speedy delivery. Promotion code very useful and sent by e mail as a Glisshop customer. Le 01-10-2017
Témoignage de : SheenaSReally good choice of skis and bindings. Easy ordering system and helpful staff when additional info needed. Le 30-09-2017
Témoignage de : PeterAExcellent support and advice by chat and telephone. Delivery times rapid, and delighted with the products chosen. Le 28-09-2017
Témoignage de : JonathanAVery fast, good price. Le 28-09-2017
Témoignage de : MinnaKGood prices. Fast delivery. Le 28-09-2017
Témoignage de : JakobWYes. Le 27-09-2017
Témoignage de : GlennMGood price, delivered quickly in perfect condition Le 27-09-2017
Témoignage de : ShamsKOn line ordering of ski products can be tricky but I find glisshop very helpful in guiding me through the jargon. The rewards program has meant I have had good price reductions Le 27-09-2017
Témoignage de : JamesWGreat selection and great prices, staff were happy to return my boots for a bigger size. Le 26-09-2017
Témoignage de : SimonSIt's the first time I've used Glisshop's, and to be honest l was a bit warey as the company is based in France. The website was easy to use and very informative about each product. I purchased a set of Head sk... Le 24-09-2017
Témoignage de : RobertMGood Le 22-09-2017
Témoignage de : FlorinCGreat Le 21-09-2017
|
Global satisfaction | |
| 1 month | 3 months | |
| 49 customers completed our satisfaction survey between 21/09/2017 and 21/10/2017 | 454 customers completed our satisfaction survey between 23/07/2017 and 21/10/2017 | |
| Recommend Glisshop to a friend | 100.00 % | 96.70 % |
|---|---|---|
| Use Glisshop services again | 100.00 % | 96.48 % |
| Satisfied with the purchase | 100.00 % | 98.68 % |
| Browsing | 97.96 % | 96.26 % |
| Quality of the product pages | 97.96 % | 94.71 % |
| Choice helper | 97.96 % | 94.93 % |
| Products prices | 97.96 % | 95.59 % |
| Delivery costs | 91.84 % | 92.73 % |
| Speed of delivery | 97.96 % | 94.71 % |
| Quality of the courier | 95.92 % | 94.49 % |
| Quality of the packaging | 97.96 % | 94.05 % |
| Conformity of the products | 100.00 % | 96.70 % |
| Loyalty program | 89.80 % | 87.44 % |
| The welcoming (customers having called our hotline) | 100.00 % | 99.15 % |
| The advice | 100.00 % | 99.15 % |
