Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 86,43% | will recommend Glisshop to a friend. |
| 96,90% | will use Glisshop again. |
| 96,11% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: MartinDNo problem with the website. Le 16-05-2019
Review from: AndyMGreat service and would highly recommend. Le 16-05-2019
Review from: CarlEGood quick service and delivery Le 15-05-2019
Review from: JohnTExcellent service and reliable delivery Le 15-05-2019
Review from: PriyaCGreat variety, with very competitive prices. Le 15-05-2019
Review from: Carl fredrikHGood Le 14-05-2019
Review from: JamesGVery easy to order. Skis were dispatched same day, and received 1 day later. Very helpful team, and the prices are exceptionally good - thank you! As yet, the skis are untested, but the bindings have been mount... Le 13-05-2019
Review from: StuartFGreat skis at a good price Le 13-05-2019
Review from: TomLWould 100% use again. Excellent efficient service at a great price Le 13-05-2019
Review from: RobertCan easy way to buy. I couldn't find the right combination of ski/binding on the web. This was solved with quick phone call which was great. Le 13-05-2019
Review from: DavidGVery simple to deal with, excellent service Le 12-05-2019
Review from: MatthewHThe third time I have purchased skis via Glisshop. One minor issue when trying to purchase skis with card payment combined with gift vouchers however, the team managed to rectify the problem for me. Le 11-05-2019
Review from: WilliamBYou can trust, great price which helps when Ski racing is so expensive at times nice to find a bargain. Le 11-05-2019
Review from: CharlieFEverything was easy and once ordered was quickly delivered Le 11-05-2019
Review from: IanMVery easy to use Le 11-05-2019
Review from: ChrisHGo for it Le 11-05-2019
Review from: MaryCHappy with order Le 10-05-2019
Review from: JamieCFantastic shop with great offers and excellent service. Le 09-05-2019
Review from: LaingHthese are the first skis I’ve purchased. Did my research beforehand and knew exactly what I was after. Glissop has them on offer at the best price. I wasn’t disappointed. Great skis (I love them) great deli... Le 09-05-2019
Review from: ScottFBut with confidence. Le 08-05-2019
Review from: RoyRReally good Le 08-05-2019
Review from: JonathanWThey know what they are doing. Le 08-05-2019
Review from: BraunGGreat assortment of skis Le 07-05-2019
Review from: PeterAGreat product, great service - as always!! Le 07-05-2019
Review from: WillEVery good service. One item was returned with no problems. Le 07-05-2019
Review from: ScottDGood price and product, fast delivery Le 06-05-2019
Review from: DavidCGreat, no hassle. The boots were in the sale so I got them at a good price Le 06-05-2019
Review from: AntonyHUnfortunately some items were not in stock and glisshop systems do not allow removal of an item or substitution without cancelling the entire order and making a refund which can take unto a week. On a large ord... Le 06-05-2019
Review from: JouniTthis is working very fine. Le 06-05-2019
Review from: AndrewLVery good. I liked that you could choose between home delivery or selecting a local pickup point. Le 05-05-2019
|
Global satisfaction | |
| 1 month | 3 months | |
| 208 customers completed our satisfaction survey between 19/04/2019 and 19/05/2019 | 1519 customers completed our satisfaction survey between 18/02/2019 and 19/05/2019 | |
| Recommend Glisshop to a friend | 96.63 % | 86.44 % |
|---|---|---|
| Use Glisshop services again | 97.12 % | 96.91 % |
| Satisfied with the purchase | 96.15 % | 96.12 % |
| Browsing | 97.60 % | 97.89 % |
| Quality of the product pages | 97.60 % | 97.17 % |
| Choice helper | 96.63 % | 95.79 % |
| Products prices | 97.12 % | 97.04 % |
| Delivery costs | 89.42 % | 87.36 % |
| Speed of delivery | 96.63 % | 95.26 % |
| Quality of the courier | 94.71 % | 92.76 % |
| Quality of the packaging | 97.12 % | 95.66 % |
| Conformity of the products | 98.08 % | 97.24 % |
| Loyalty program | 81.73 % | 86.70 % |
| The welcoming (customers having called our hotline) | 100.00 % | 95.73 % |
| The advice | 93.85 % | 92.21 % |
