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Customer service Glisshop
Number 1 in customer satisfaction
Our customers ...
86,43%  will recommend Glisshop to a friend.
96,90%  will use Glisshop again.
96,11%  are happy with their order.

Number 1 in customer satisfaction

Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.

Here are the results :

Review from: MartinD

No problem with the website.

Le 16-05-2019

Review from: AndyM

Great service and would highly recommend.

Le 16-05-2019

Review from: CarlE

Good quick service and delivery

Le 15-05-2019

Review from: JohnT

Excellent service and reliable delivery

Le 15-05-2019

Review from: PriyaC

Great variety, with very competitive prices.

Le 15-05-2019

Review from: Carl fredrikH


Le 14-05-2019

Review from: JamesG

Very easy to order. Skis were dispatched same day, and received 1 day later. Very helpful team, and the prices are exceptionally good - thank you! As yet, the skis are untested, but the bindings have been mount...

Le 13-05-2019

Review from: StuartF

Great skis at a good price

Le 13-05-2019

Review from: TomL

Would 100% use again. Excellent efficient service at a great price

Le 13-05-2019

Review from: RobertC

an easy way to buy. I couldn't find the right combination of ski/binding on the web. This was solved with quick phone call which was great.

Le 13-05-2019

Review from: DavidG

Very simple to deal with, excellent service

Le 12-05-2019

Review from: MatthewH

The third time I have purchased skis via Glisshop. One minor issue when trying to purchase skis with card payment combined with gift vouchers however, the team managed to rectify the problem for me.

Le 11-05-2019

Review from: WilliamB

You can trust, great price which helps when Ski racing is so expensive at times nice to find a bargain.

Le 11-05-2019

Review from: CharlieF

Everything was easy and once ordered was quickly delivered

Le 11-05-2019

Review from: IanM

Very easy to use

Le 11-05-2019

Review from: ChrisH

Go for it

Le 11-05-2019

Review from: MaryC

Happy with order

Le 10-05-2019

Review from: JamieC

Fantastic shop with great offers and excellent service.

Le 09-05-2019

Review from: LaingH

these are the first skis I’ve purchased. Did my research beforehand and knew exactly what I was after. Glissop has them on offer at the best price. I wasn’t disappointed. Great skis (I love them) great deli...

Le 09-05-2019

Review from: ScottF

But with confidence.

Le 08-05-2019

Review from: RoyR

Really good

Le 08-05-2019

Review from: JonathanW

They know what they are doing.

Le 08-05-2019

Review from: BraunG

Great assortment of skis

Le 07-05-2019

Review from: PeterA

Great product, great service - as always!!

Le 07-05-2019

Review from: WillE

Very good service. One item was returned with no problems.

Le 07-05-2019

Review from: ScottD

Good price and product, fast delivery

Le 06-05-2019

Review from: DavidC

Great, no hassle. The boots were in the sale so I got them at a good price

Le 06-05-2019

Review from: AntonyH

Unfortunately some items were not in stock and glisshop systems do not allow removal of an item or substitution without cancelling the entire order and making a refund which can take unto a week. On a large ord...

Le 06-05-2019

Review from: JouniT

this is working very fine.

Le 06-05-2019

Review from: AndrewL

Very good. I liked that you could choose between home delivery or selecting a local pickup point.

Le 05-05-2019

> See all reviews
Global satisfaction
1 month 3 months
208 customers completed our satisfaction survey between 19/04/2019 and 19/05/2019 1519 customers completed our satisfaction survey between 18/02/2019 and 19/05/2019
Recommend Glisshop to a friend 96.63 % 86.44 %
Use Glisshop services again 97.12 % 96.91 %
Satisfied with the purchase 96.15 % 96.12 %
Browsing 97.60 % 97.89 %
Quality of the product pages 97.60 % 97.17 %
Choice helper 96.63 % 95.79 %
Products prices 97.12 % 97.04 %
Delivery costs 89.42 % 87.36 %
Speed of delivery 96.63 % 95.26 %
Quality of the courier 94.71 % 92.76 %
Quality of the packaging 97.12 % 95.66 %
Conformity of the products 98.08 % 97.24 %
Loyalty program 81.73 % 86.70 %
The welcoming (customers having called our hotline) 100.00 % 95.73 %
The advice 93.85 % 92.21 %
  Compare View comparator
Available sizes :
  • Snowboard
  • Snowboard bindings
  • 154
  • SM (39.5 et -)