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|Number 1 in customer satisfaction|
|Our customers ...|
|95,83%||will recommend Glisshop to a friend.|
|95,63%||will use Glisshop again.|
|95,63%||are happy with their order.|
Our top priority at Glisshopis to have our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole process of ordering. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Témoignage de : SusanG
Very simple to order and smooth process through to delivery
Témoignage de : MaynardM
The website is straightforward and easy to navigate
Témoignage de : Tom
I have been waiting for a refund for 6 months now after I was sold a faulty product. The lettering on my board came off after 1 day & I still haven't received my money back - £200! SHOP ANYWHERE ELSE BUT H...
Témoignage de : ChrisB
Témoignage de : AndyR
The price on the Palmer Crown snowboard couldn't be beaten by anyone on the web so I did wonder if it was too good to be true. However the board was dispatched quickly and arrived very well packaged. No problem...
Témoignage de : CatrinR
Good service and price
Témoignage de : SeanL
Good prices .Technical details like weights of ski/ binding etc were useful.
Témoignage de : OskarP
Good selection and great customer service before and after purchase. Fast replies via email and quality information.
Témoignage de : AnthonyN
My favourite snow shop website!
Témoignage de : BernardD
Seamless buying experience
Témoignage de : PhilipR
Excellent service, good value
Témoignage de : MatthewH
Simple to use website and very effective and flexible for putting packages of goods together.
Témoignage de : TomásV
Great prices and great customer service
Témoignage de : JohnS
My one stop shop for anything skiing. Never let me down in any way.
Témoignage de : JamesT
Excellent value and very smooth from start to finish, I have already recommended to all my friends to use the site
Témoignage de : DavidL
Perfect goods, quick delivery, reliable company.
Témoignage de : MagnusT
Great service and products!
Témoignage de : JohanO
That You have the most Product so check with You first
Témoignage de : NicholasC
Témoignage de : AlanH
An excellent service provided - at an exceptionally good price. Will definitely use them again
Témoignage de : MelinaB
Really efficient system, helpful website- made choosing the right skis for me simple and easy. The layout of the website is great for ammteurs due to its simplicity and helpful layout. Majorly satisfied with my...
Témoignage de : DavidT
Témoignage de : GeoffreyG
Great product and service
Témoignage de : MartinR
You might not find your country available for delivery, even if it's in EU.
Témoignage de : LynC
Témoignage de : AlexandraH
Brilliant service and excellent customerService and advice when buying skis. Would 100% recommend and will definitely use again
Témoignage de : EricE
Very satisfying. Great range of products
Témoignage de : WimB
Good products & service
Témoignage de : AlisonM
Glad I was told about Glisshop. An excellent service which I've used a couple of times.
Témoignage de : RichardM
Great shop-worth using-often the best price in the market place.
|1 month||3 months|
|184 customers completed our satisfaction survey between 23/04/2017 and 23/05/2017||1030 customers completed our satisfaction survey between 22/02/2017 and 23/05/2017|
|Recommend Glisshop to a friend||94.57 %||95.83 %|
|Use Glisshop services again||94.57 %||95.63 %|
|Satisfied with the purchase||97.28 %||95.63 %|
|Browsing||94.57 %||96.12 %|
|Quality of the product pages||94.02 %||94.76 %|
|Choice helper||90.76 %||93.40 %|
|Products prices||92.39 %||94.56 %|
|Delivery costs||91.30 %||88.45 %|
|Speed of delivery||92.93 %||93.98 %|
|Quality of the courier||94.57 %||93.11 %|
|Quality of the packaging||92.93 %||94.76 %|
|Conformity of the products||95.11 %||95.92 %|
|Loyalty program||85.87 %||86.21 %|
|The welcoming (customers having called our hotline)||98.04 %||96.43 %|
|The advice||96.08 %||93.93 %|
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