Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 98,75% | will recommend Glisshop to a friend. |
| 98,91% | will use Glisshop again. |
| 96,88% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: StephenSVery quick delivery and quality of service is good (Binding fitting) Le 09-11-2018
Review from: ParS....... Le 09-11-2018
Review from: AndreaBWow what service. I made an error in my first order, which the staff helped me rectify, streetwise free. Can recommend Glass highly enough. Le 09-11-2018
Review from: JohnHGood range of products fast delivery and competitive prices. loyalty scheme is a bonus Le 08-11-2018
Review from: GavinWAll good Le 07-11-2018
Review from: BillTOrder with confidence! Le 07-11-2018
Review from: ElvisKtrustable Le 07-11-2018
Review from: CarloVGreat products, prices and delivery! Le 06-11-2018
Review from: HuwCGreat products at unbeatable prices Le 06-11-2018
Review from: SpencerBHaven't used the skis yet but help wit hitting of bindings was first rate Le 05-11-2018
Review from: LubomirAI recommend! Le 05-11-2018
Review from: DanielIvery good experience Le 05-11-2018
Review from: LauraVDefinitely recommend using Glisshop, wonderfully products at great prices where the customer service is excellent Le 05-11-2018
Review from: JasnaFthe best Le 31-10-2018
Review from: WarrenBExcellent service will use again Le 31-10-2018
Review from: CalCShipping is CostlyWell run business and happy with products Le 31-10-2018
Review from: PaulFVery satisfied, this is not the first time I have ordered from ghem Le 31-10-2018
Review from: SzidelDDefinitely recommend fast delivery Le 30-10-2018
Review from: StephaniePUsed many times now, consistently very good. Le 30-10-2018
Review from: RobCJust simply the best website for skiwear and accessories! From browsing to delivery there is no better site! Le 29-10-2018
Review from: GemmaSGreat service Le 29-10-2018
Review from: MariuszCAll ok Le 28-10-2018
Review from: MattiasLGreat Le 28-10-2018
Review from: MarkHused glisshop several times now and can't fault them, would definitely recommend. Le 27-10-2018
Review from: PeterGSuperb! Le 27-10-2018
Review from: RebeccaWVery good service and excellent delivery speed at a very reasonable price. Le 25-10-2018
Review from: StewartHGreat! Le 25-10-2018
Review from: LudvigJGreat Le 25-10-2018
Review from: CharlotteLEasy to use and quick with giving advice about products. Le 24-10-2018
Review from: DarrenPExcellent to deal with Le 24-10-2018
|
Global satisfaction | |
| 1 month | 3 months | |
| 318 customers completed our satisfaction survey between 15/10/2018 and 14/11/2018 | 641 customers completed our satisfaction survey between 16/08/2018 and 14/11/2018 | |
| Recommend Glisshop to a friend | 99.69 % | 98.75 % |
|---|---|---|
| Use Glisshop services again | 99.69 % | 98.91 % |
| Satisfied with the purchase | 98.11 % | 96.88 % |
| Browsing | 97.48 % | 97.66 % |
| Quality of the product pages | 96.86 % | 96.88 % |
| Choice helper | 96.23 % | 96.26 % |
| Products prices | 94.34 % | 95.79 % |
| Delivery costs | 85.22 % | 88.30 % |
| Speed of delivery | 95.60 % | 94.70 % |
| Quality of the courier | 94.03 % | 93.92 % |
| Quality of the packaging | 97.17 % | 96.88 % |
| Conformity of the products | 96.86 % | 97.19 % |
| Loyalty program | 87.74 % | 87.83 % |
| The welcoming (customers having called our hotline) | 98.97 % | 98.86 % |
| The advice | 97.94 % | 98.30 % |
