| Number 1 in customer satisfaction | |
| Our customers ... | |
| 92,93% | will recommend Glisshop to a friend. |
| 92,51% | will use Glisshop again. |
| 97,43% | are happy with their order. |
Our top priority at Glisshopis to have our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole process of ordering. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Témoignage de : GenchoZFast service! Le 21-07-2017
Témoignage de : KaySAlways order from glisshop, amazing quick delivery and fantastic product x x x Le 20-07-2017
Témoignage de : NeilGVery pleased with the whole experience of b using from Glisshop. Le 19-07-2017
Témoignage de : NickWExcellent skis at a great price. Superfast delivery. This is the second paid of skis I've bought from Glisshop and have been delighted with the service provided on both occasions. Would definitely recommend. Le 17-07-2017
Témoignage de : MarkRI have used glisshop.co.uk on several occasions now. The prices are excellent and delivery, to the UK from France, is excellent - super fast. The loyalty program is an added bonus. Overall, very satisfied. Le 15-07-2017
Témoignage de : JensenJI have shopped at glisshop 2 times without any problems Le 14-07-2017
Témoignage de : MartinBVery efficient service Le 13-07-2017
Témoignage de : PhillipSGreat service delivered on time fast. I purchased a pair of new skis. Le 13-07-2017
Témoignage de : WilliamDTimely reliable delivery. Very well packaged. Products in pristine condition. I was concerned that I only apparently warranted a medium race top but, the sizing advice was correct and the top fits well, coverin... Le 13-07-2017
Témoignage de : LynnLExcellent shopping,very efficient from start to delivery,also very accommodating when I emailed a change in order. Le 12-07-2017
Témoignage de : MattFTop product, top service at a low prices Le 12-07-2017
Témoignage de : SwiftGAn excellent buying experience and when I encountered a problem it was resolved quickly, easily and without any hesitation. I thoroughly recommend them! Le 11-07-2017
Témoignage de : ReeveRMake sure you look here before buying your skis great value top brands! Le 10-07-2017
Témoignage de : PaulSGreat website, easy to navigate, good products, choice and prices. Excellent delivery, often free (DPD is my favourite carrier.) Easy to contact by phone if you need advice. I recommend Glisshop without hesitat... Le 09-07-2017
Témoignage de : NikolasAGreat guys! Le 09-07-2017
Témoignage de : DonaldMgood Le 07-07-2017
Témoignage de : IavorKbest price ever, buying second pair of ski boots in the summer from here :) Le 03-07-2017
Témoignage de : StuartSThis is my second order with Glisshop. Once again, it was trouble-free and the prices were very competitive. Glisshop is now the first site I check if I am in the market for ski equipment of any kind. I'm a fan... Le 03-07-2017
Témoignage de : GrahamNExcellent website, selection, information and pricing. Fast and efficient delivery. Le 01-07-2017
Témoignage de : StuDespite emailing 3 times now ref claiming tax back I have received no response or heard anything about delivery. Could you please get back to me Le 01-07-2017
Témoignage de : GrahamSVery good and helpful!!! Le 29-06-2017
Témoignage de : GrahamBPrices always good and delivered very promptly would use again Le 26-06-2017
|
Global satisfaction | |
| 1 month | 3 months | |
| 120 customers completed our satisfaction survey between 25/06/2017 and 25/07/2017 | 467 customers completed our satisfaction survey between 26/04/2017 and 25/07/2017 | |
| Recommend Glisshop to a friend | 95.83 % | 92.93 % |
|---|---|---|
| Use Glisshop services again | 95.83 % | 92.51 % |
| Satisfied with the purchase | 99.17 % | 97.43 % |
| Browsing | 94.17 % | 93.15 % |
| Quality of the product pages | 93.33 % | 92.51 % |
| Choice helper | 95.83 % | 91.65 % |
| Products prices | 95.83 % | 92.93 % |
| Delivery costs | 94.17 % | 91.22 % |
| Speed of delivery | 91.67 % | 90.79 % |
| Quality of the courier | 88.33 % | 89.94 % |
| Quality of the packaging | 93.33 % | 91.65 % |
| Conformity of the products | 95.83 % | 93.58 % |
| Loyalty program | 87.50 % | 84.37 % |
| The welcoming (customers having called our hotline) | 97.06 % | 95.93 % |
| The advice | 94.12 % | 93.50 % |
