Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 98,07% | will recommend Glisshop to a friend. |
| 97,89% | will use Glisshop again. |
| 96,76% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: MalcolmDEase of purchase Le 23-04-2018
Review from: RobertBVery professional and freindly service Le 23-04-2018
Review from: Robert davidSService was fine. Le 23-04-2018
Review from: IainSGood and ti,ely delivery with good tracking so I knew when it would arrive Le 22-04-2018
Review from: LaffittePQuite positive but hard to differenciate with other website from its contents. Le 22-04-2018
Review from: JohnBGreat well laid out website. Good range of products and fast easy ordering. Couldn't ask for more. Le 21-04-2018
Review from: RobertSExcellent products, excellent prices, excellent service Le 21-04-2018
Review from: TerryTFirst place to look Le 21-04-2018
Review from: CraigHFound glisshop through browsing on google. The price of he products they offer and the website layout made it a must use for me when buying my ski gear Le 20-04-2018
Review from: CassianFExcellent website!! Delivery was very rapid. Within the next day. Le 20-04-2018
Review from: BrettWExcellent Le 20-04-2018
Review from: CasimirJReliable Le 20-04-2018
Review from: MarkBSome great end of season deals Le 19-04-2018
Review from: MarkWGood value Le 19-04-2018
Review from: HughRGive this site a try, it's well worth it. Le 19-04-2018
Review from: KatherineEGreat experience Le 19-04-2018
Review from: LyndonNGood products at good prices Le 19-04-2018
Review from: RachelBGood service Le 18-04-2018
Review from: AdrianoTExcellent. Le 18-04-2018
Review from: TonyMWebsite is very good and very pleased with product. Le 18-04-2018
Review from: DavidZPretty good prices and voucher codes, fast postage and clear descriptions and good pictures. Hadnt heard of glisshop before, will use again next season. Le 17-04-2018
Review from: RobertZI would recommend Glisshop. Le 17-04-2018
Review from: RikkeE-Professionel service Le 16-04-2018
Review from: IoanPDelivery was poor experience. The courier just drop the package over the fence as I was not home. Anybody could take it from there, or it could rain or snow on it damaging it. I thought the courier will call if... Le 16-04-2018
Review from: KenAFast efficient value for money service Le 15-04-2018
Review from: SimonTgood Le 15-04-2018
Review from: StewartMGood informed websiteexcelkentvpriceswith very good offers.Reliable and prompt delivery, package and contents arrived in good condition. Le 15-04-2018
Review from: IanCgood products good price good service Le 14-04-2018
Review from: AndrewGGood Le 14-04-2018
Review from: JoelSI had a very good experience with the site and they were very friendly on the phone when I needed help Le 12-04-2018
|
Global satisfaction | |
| 1 month | 3 months | |
| 503 customers completed our satisfaction survey between 26/03/2018 and 25/04/2018 | 2767 customers completed our satisfaction survey between 25/01/2018 and 25/04/2018 | |
| Recommend Glisshop to a friend | 98.01 % | 98.08 % |
|---|---|---|
| Use Glisshop services again | 97.02 % | 97.83 % |
| Satisfied with the purchase | 97.22 % | 96.78 % |
| Browsing | 98.01 % | 98.05 % |
| Quality of the product pages | 96.62 % | 96.31 % |
| Choice helper | 97.22 % | 96.39 % |
| Products prices | 98.41 % | 96.53 % |
| Delivery costs | 85.88 % | 86.59 % |
| Speed of delivery | 96.42 % | 96.02 % |
| Quality of the courier | 94.04 % | 94.04 % |
| Quality of the packaging | 96.62 % | 96.57 % |
| Conformity of the products | 97.81 % | 98.30 % |
| Loyalty program | 88.87 % | 88.76 % |
| The welcoming (customers having called our hotline) | 95.04 % | 97.36 % |
| The advice | 95.04 % | 94.57 % |
