|Number 1 in customer satisfaction|
|Our customers ...|
|98,17%||will recommend Glisshop to a friend.|
|98,01%||will use Glisshop again.|
|96,73%||are happy with their order.|
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: RichardN
I would have no hesitation in recommending glisshop.co.uk
Review from: JustinH
I am always wary of buying online not only outside of the well known retailers but also from abroad. After seeing the reviews and the price competitiveness of Gliss shop, i thought i would take a chance. (a cal...
Review from: MarkJ
Highly recommend this to others
Review from: TomG
My product was best value on internet when delivery included.
Review from: DarrenP
Overall great to deal with.
Review from: AndreaP
very good service. Web site was easy to use, good product information given, very good system for sizing and it was fast and efficient from start to finish. from ordering to delivery it was less than a week
Review from: FrancescaA
That it’s the website to use when ordering skiing things. Only ever had amazing service from Glisshop.
Review from: RadoslavA
I highly recommend the glisshop's products. Quick dispatch, excellent delivery.
Review from: JonasK
Best value for the money
Review from: JanetL
Excellent customer services
Review from: WilliamS
Great service, easy to deal with
Review from: SelmaR
Review from: RichardP
Very good, great delivery times!
Review from: GrahamM
Dispatch and delivery were very quick even though I ordered on Christmas Day. Price was much better than other websites - highly recommended and I will definitely use glisshop again
Review from: GerhardO
Excellent in every way
Review from: AlexG
Great service, speedy delivery (even over Xmas), love the skiis and great prices!
Review from: RexS
i found the website easy to use and the support to my email about non-receipt of the parcel very positive. I hope that Glisshop will still be available to myself and others throughout Britain after the UK leav...
Review from: AdamH
Great value for money and easy
Review from: JulieW
Great shop! Would definitely use again.
Review from: NickL
Review from: MarkW
There was a problem with my order as one of the two items went out of stock after placing the order. This meant I had to cancel the whole order and reorder only the item that was in stock. However, the refund...
Review from: AriV
Returen process weaker Tham competition. You have to pay return and study Glisshop specific process. Others are much better. I will buy only skis from Glisshop no clothes or shoes
Review from: RobertB
Items in stock great bundle prices speedy delivery I even got a call to tell me my order is complete and will take a day or two longer due to the Christmas period but still got the items in less than a week tha...
Review from: PhilipT
Would use Glisshop again
Review from: MichaelH
This is a reliable, high quality on-line ski-shop that can be used with confidence.
Review from: ErickF
Can buy with confidence
Review from: ParkerG
Easy ordering process and very quick delivery to UK. This is the second time I’ve ordered skis from Glisshop and will be doing so again, highly recommended
Review from: RobertB
no hesitation in recommending Glisshop
Review from: BrianC
Excellent customer service and response to any queries..... In this instance I was only dissatisfied with manufacturer's labelling of product. Glisshop's protective packaging was as always excellent!
Review from: AnnaW
I have nothing to complaint on. Everything went smooth.
|1 month||3 months|
|523 customers completed our satisfaction survey between 19/12/2018 and 18/01/2019||1805 customers completed our satisfaction survey between 20/10/2018 and 18/01/2019|
|Recommend Glisshop to a friend||98.66 %||98.17 %|
|Use Glisshop services again||98.47 %||98.01 %|
|Satisfied with the purchase||97.71 %||96.73 %|
|Browsing||99.24 %||98.12 %|
|Quality of the product pages||98.66 %||97.34 %|
|Choice helper||96.75 %||95.96 %|
|Products prices||96.18 %||95.57 %|
|Delivery costs||89.48 %||87.37 %|
|Speed of delivery||95.22 %||94.35 %|
|Quality of the courier||94.07 %||92.85 %|
|Quality of the packaging||97.32 %||96.07 %|
|Conformity of the products||98.47 %||97.06 %|
|Loyalty program||88.15 %||87.26 %|
|The welcoming (customers having called our hotline)||94.92 %||96.28 %|
|The advice||93.22 %||94.65 %|