Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 94,70% | will recommend Glisshop to a friend. |
| 96,91% | will use Glisshop again. |
| 96,34% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: GoranKone of the top 5 websites for skiers Le 21-03-2019
Review from: DuncanBExcellent, quick service and delivered on time. Le 20-03-2019
Review from: AnneSSuperfast delivery, well packaged, great price and good loyalty scheme Le 20-03-2019
Review from: AnneSHelpful staff, great product for a good price, more than satisfied. Fast delivery Le 20-03-2019
Review from: AnneSVery knowledgeable and helpful staff, great product at a great price, superfast delivery Le 20-03-2019
Review from: AlHExcellent service all round Le 20-03-2019
Review from: Jesse alexandreRGreat place to order from and will be using again soon !! Le 19-03-2019
Review from: ViktorijaKQuick and reliable Le 19-03-2019
Review from: AdeleTI’ve found Glossop when my daughter started ski racing last year, being able to pay with 4 instalments meant I would get her the kit she needed and spread the cost Le 19-03-2019
Review from: NicoleSExcellent products and service Le 19-03-2019
Review from: RichardEPrice and service excellent with good information on each product Le 18-03-2019
Review from: PhilipMSpot on Le 18-03-2019
Review from: DewiWGood product detail and help with sizing. Le 18-03-2019
Review from: FrancescaHBrilliant service Le 18-03-2019
Review from: TrevorMExcellent value and the order was delivered speedily and efficiently Le 18-03-2019
Review from: AdrianLThis is the 2nd time I have ordered items from glissop and on both occasions it has gone faultlessly - including buying skis and bindings. Le 18-03-2019
Review from: AlanCBrilliant place to buy skis and other sports grar Le 18-03-2019
Review from: StephenDEasy online process. Boots arrived on time as per order confirmation Le 18-03-2019
Review from: LindseyWQuick and easy to use! Le 18-03-2019
Review from: AntonioDCheck it out. Le 18-03-2019
Review from: MarkAXxxx Le 18-03-2019
Review from: RobertFExcellent company to deal with. Never had a complaint and used them often in the past. Le 17-03-2019
Review from: IanPGood site, I have bought various items in previous years including skis Le 17-03-2019
Review from: CallumMAll ok Le 17-03-2019
Review from: DominicHGreat product at a great price. Surprising thing is the high level of personal service. happy to tailor required bindings to form new bundle, and phone call same evening to confirm boot being used, better still... Le 17-03-2019
Review from: FrostHGreat all round Le 16-03-2019
Review from: CorneliusRTop company Le 16-03-2019
Review from: MikkoMRecommended Le 16-03-2019
Review from: VillePgood Le 16-03-2019
Review from: RebeccaS---- Le 15-03-2019
|
Global satisfaction | |
| 1 month | 3 months | |
| 550 customers completed our satisfaction survey between 20/02/2019 and 22/03/2019 | 2543 customers completed our satisfaction survey between 22/12/2018 and 22/03/2019 | |
| Recommend Glisshop to a friend | 82.00 % | 93.71 % |
|---|---|---|
| Use Glisshop services again | 96.91 % | 96.81 % |
| Satisfied with the purchase | 97.09 % | 96.34 % |
| Browsing | 98.00 % | 97.84 % |
| Quality of the product pages | 97.09 % | 96.89 % |
| Choice helper | 94.91 % | 95.48 % |
| Products prices | 96.73 % | 95.36 % |
| Delivery costs | 87.45 % | 86.47 % |
| Speed of delivery | 96.55 % | 93.67 % |
| Quality of the courier | 93.64 % | 92.45 % |
| Quality of the packaging | 96.18 % | 96.19 % |
| Conformity of the products | 98.00 % | 97.21 % |
| Loyalty program | 87.82 % | 86.98 % |
| The welcoming (customers having called our hotline) | 96.24 % | 95.17 % |
| The advice | 94.74 % | 91.99 % |
