|Number 1 in customer satisfaction|
|Our customers ...|
|86,43%||will recommend Glisshop to a friend.|
|96,90%||will use Glisshop again.|
|96,11%||are happy with their order.|
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: MartinD
No problem with the website.
Review from: AndyM
Great service and would highly recommend.
Review from: CarlE
Good quick service and delivery
Review from: JohnT
Excellent service and reliable delivery
Review from: PriyaC
Great variety, with very competitive prices.
Review from: Carl fredrikH
Review from: JamesG
Very easy to order. Skis were dispatched same day, and received 1 day later. Very helpful team, and the prices are exceptionally good - thank you! As yet, the skis are untested, but the bindings have been mount...
Review from: StuartF
Great skis at a good price
Review from: TomL
Would 100% use again. Excellent efficient service at a great price
Review from: RobertC
an easy way to buy. I couldn't find the right combination of ski/binding on the web. This was solved with quick phone call which was great.
Review from: DavidG
Very simple to deal with, excellent service
Review from: MatthewH
The third time I have purchased skis via Glisshop. One minor issue when trying to purchase skis with card payment combined with gift vouchers however, the team managed to rectify the problem for me.
Review from: WilliamB
You can trust, great price which helps when Ski racing is so expensive at times nice to find a bargain.
Review from: CharlieF
Everything was easy and once ordered was quickly delivered
Review from: IanM
Very easy to use
Review from: ChrisH
Go for it
Review from: MaryC
Happy with order
Review from: JamieC
Fantastic shop with great offers and excellent service.
Review from: LaingH
these are the first skis I’ve purchased. Did my research beforehand and knew exactly what I was after. Glissop has them on offer at the best price. I wasn’t disappointed. Great skis (I love them) great deli...
Review from: ScottF
But with confidence.
Review from: RoyR
Review from: JonathanW
They know what they are doing.
Review from: BraunG
Great assortment of skis
Review from: PeterA
Great product, great service - as always!!
Review from: WillE
Very good service. One item was returned with no problems.
Review from: ScottD
Good price and product, fast delivery
Review from: DavidC
Great, no hassle. The boots were in the sale so I got them at a good price
Review from: AntonyH
Unfortunately some items were not in stock and glisshop systems do not allow removal of an item or substitution without cancelling the entire order and making a refund which can take unto a week. On a large ord...
Review from: JouniT
this is working very fine.
Review from: AndrewL
Very good. I liked that you could choose between home delivery or selecting a local pickup point.
|1 month||3 months|
|208 customers completed our satisfaction survey between 19/04/2019 and 19/05/2019||1519 customers completed our satisfaction survey between 18/02/2019 and 19/05/2019|
|Recommend Glisshop to a friend||96.63 %||86.44 %|
|Use Glisshop services again||97.12 %||96.91 %|
|Satisfied with the purchase||96.15 %||96.12 %|
|Browsing||97.60 %||97.89 %|
|Quality of the product pages||97.60 %||97.17 %|
|Choice helper||96.63 %||95.79 %|
|Products prices||97.12 %||97.04 %|
|Delivery costs||89.42 %||87.36 %|
|Speed of delivery||96.63 %||95.26 %|
|Quality of the courier||94.71 %||92.76 %|
|Quality of the packaging||97.12 %||95.66 %|
|Conformity of the products||98.08 %||97.24 %|
|Loyalty program||81.73 %||86.70 %|
|The welcoming (customers having called our hotline)||100.00 %||95.73 %|
|The advice||93.85 %||92.21 %|