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Customer service Glisshop
Number 1 in customer satisfaction
Our customers ...
95,83%  will recommend Glisshop to a friend.
95,63%  will use Glisshop again.
95,63%  are happy with their order.

Number 1 in customer satisfaction

Our top priority at Glisshopis to have our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole process of ordering. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.

Here are the results :

Témoignage de : SusanG

Very simple to order and smooth process through to delivery

Le 19-05-2017

Témoignage de : MaynardM

The website is straightforward and easy to navigate

Le 19-05-2017

Témoignage de : Tom

I have been waiting for a refund for 6 months now after I was sold a faulty product. The lettering on my board came off after 1 day & I still haven't received my money back - £200! SHOP ANYWHERE ELSE BUT H...

Le 18-05-2017

Témoignage de : ChrisB

very straightforward

Le 18-05-2017

Témoignage de : AndyR

The price on the Palmer Crown snowboard couldn't be beaten by anyone on the web so I did wonder if it was too good to be true. However the board was dispatched quickly and arrived very well packaged. No problem...

Le 17-05-2017

Témoignage de : CatrinR

Good service and price

Le 17-05-2017

Témoignage de : SeanL

Good prices .Technical details like weights of ski/ binding etc were useful.

Le 16-05-2017

Témoignage de : OskarP

Good selection and great customer service before and after purchase. Fast replies via email and quality information.

Le 15-05-2017

Témoignage de : AnthonyN

My favourite snow shop website!

Le 14-05-2017

Témoignage de : BernardD

Seamless buying experience

Le 14-05-2017

Témoignage de : PhilipR

Excellent service, good value

Le 13-05-2017

Témoignage de : MatthewH

Simple to use website and very effective and flexible for putting packages of goods together.

Le 12-05-2017

Témoignage de : TomásV

Great prices and great customer service

Le 11-05-2017

Témoignage de : JohnS

My one stop shop for anything skiing. Never let me down in any way.

Le 11-05-2017

Témoignage de : JamesT

Excellent value and very smooth from start to finish, I have already recommended to all my friends to use the site

Le 11-05-2017

Témoignage de : DavidL

Perfect goods, quick delivery, reliable company.

Le 10-05-2017

Témoignage de : MagnusT

Great service and products!

Le 10-05-2017

Témoignage de : JohanO

That You have the most Product so check with You first

Le 10-05-2017

Témoignage de : NicholasC


Le 10-05-2017

Témoignage de : AlanH

An excellent service provided - at an exceptionally good price. Will definitely use them again

Le 09-05-2017

Témoignage de : MelinaB

Really efficient system, helpful website- made choosing the right skis for me simple and easy. The layout of the website is great for ammteurs due to its simplicity and helpful layout. Majorly satisfied with my...

Le 08-05-2017

Témoignage de : DavidT

Purchase here!

Le 08-05-2017

Témoignage de : GeoffreyG

Great product and service

Le 08-05-2017

Témoignage de : MartinR

You might not find your country available for delivery, even if it's in EU.

Le 08-05-2017

Témoignage de : LynC


Le 06-05-2017

Témoignage de : AlexandraH

Brilliant service and excellent customerService and advice when buying skis. Would 100% recommend and will definitely use again

Le 05-05-2017

Témoignage de : EricE

Very satisfying. Great range of products

Le 05-05-2017

Témoignage de : WimB

Good products & service

Le 05-05-2017

Témoignage de : AlisonM

Glad I was told about Glisshop. An excellent service which I've used a couple of times.

Le 04-05-2017

Témoignage de : RichardM

Great shop-worth using-often the best price in the market place.

Le 04-05-2017

> See all reviews
Global satisfaction
1 month 3 months
184 customers completed our satisfaction survey between 23/04/2017 and 23/05/2017 1030 customers completed our satisfaction survey between 22/02/2017 and 23/05/2017
Recommend Glisshop to a friend 94.57 % 95.83 %
Use Glisshop services again 94.57 % 95.63 %
Satisfied with the purchase 97.28 % 95.63 %
Browsing 94.57 % 96.12 %
Quality of the product pages 94.02 % 94.76 %
Choice helper 90.76 % 93.40 %
Products prices 92.39 % 94.56 %
Delivery costs 91.30 % 88.45 %
Speed of delivery 92.93 % 93.98 %
Quality of the courier 94.57 % 93.11 %
Quality of the packaging 92.93 % 94.76 %
Conformity of the products 95.11 % 95.92 %
Loyalty program 85.87 % 86.21 %
The welcoming (customers having called our hotline) 98.04 % 96.43 %
The advice 96.08 % 93.93 %
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