|Number 1 in customer satisfaction|
|Our customers ...|
|96,70%||will recommend Glisshop to a friend.|
|96,48%||will use Glisshop again.|
|98,68%||are happy with their order.|
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Témoignage de : IvorF
Good advice, great price and faster delivery than the shop down the road. What's not to like.
Témoignage de : MikaelJ
Témoignage de : CarlaM
Very easy to use the website.Ordering is simple and delivery is very quick.
Témoignage de : IanE
Easy to use and value for money technical reports and information very good
Témoignage de : CatoiA
I already recommended ur site. Best prices ever!
Témoignage de : SteliosP
Very good, great service. I would recommend.
Témoignage de : MarkB
Very competitive prices, and fast delivery
Témoignage de : RemiG
Témoignage de : MariusH
Témoignage de : PeterC
Great price. Speedy delivery. Promotion code very useful and sent by e mail as a Glisshop customer.
Témoignage de : SheenaS
Really good choice of skis and bindings. Easy ordering system and helpful staff when additional info needed.
Témoignage de : PeterA
Excellent support and advice by chat and telephone. Delivery times rapid, and delighted with the products chosen.
Témoignage de : JonathanA
Very fast, good price.
Témoignage de : MinnaK
Good prices. Fast delivery.
Témoignage de : JakobW
Témoignage de : GlennM
Good price, delivered quickly in perfect condition
Témoignage de : ShamsK
On line ordering of ski products can be tricky but I find glisshop very helpful in guiding me through the jargon. The rewards program has meant I have had good price reductions
Témoignage de : JamesW
Great selection and great prices, staff were happy to return my boots for a bigger size.
Témoignage de : SimonS
It's the first time I've used Glisshop's, and to be honest l was a bit warey as the company is based in France. The website was easy to use and very informative about each product. I purchased a set of Head sk...
Témoignage de : RobertM
Témoignage de : FlorinC
|1 month||3 months|
|49 customers completed our satisfaction survey between 21/09/2017 and 21/10/2017||454 customers completed our satisfaction survey between 23/07/2017 and 21/10/2017|
|Recommend Glisshop to a friend||100.00 %||96.70 %|
|Use Glisshop services again||100.00 %||96.48 %|
|Satisfied with the purchase||100.00 %||98.68 %|
|Browsing||97.96 %||96.26 %|
|Quality of the product pages||97.96 %||94.71 %|
|Choice helper||97.96 %||94.93 %|
|Products prices||97.96 %||95.59 %|
|Delivery costs||91.84 %||92.73 %|
|Speed of delivery||97.96 %||94.71 %|
|Quality of the courier||95.92 %||94.49 %|
|Quality of the packaging||97.96 %||94.05 %|
|Conformity of the products||100.00 %||96.70 %|
|Loyalty program||89.80 %||87.44 %|
|The welcoming (customers having called our hotline)||100.00 %||99.15 %|
|The advice||100.00 %||99.15 %|