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Customer service Glisshop
97%
Number 1 in customer satisfaction
Our customers ...
98,17%  will recommend Glisshop to a friend.
98,01%  will use Glisshop again.
96,73%  are happy with their order.

Number 1 in customer satisfaction

Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.

Here are the results :

Review from: RichardN


I would have no hesitation in recommending glisshop.co.uk



Le 12-01-2019


Review from: JustinH


I am always wary of buying online not only outside of the well known retailers but also from abroad. After seeing the reviews and the price competitiveness of Gliss shop, i thought i would take a chance. (a cal...



Le 11-01-2019


Review from: MarkJ


Highly recommend this to others



Le 11-01-2019


Review from: TomG


My product was best value on internet when delivery included.



Le 11-01-2019


Review from: DarrenP


Overall great to deal with.



Le 11-01-2019


Review from: AndreaP


very good service. Web site was easy to use, good product information given, very good system for sizing and it was fast and efficient from start to finish. from ordering to delivery it was less than a week



Le 11-01-2019


Review from: FrancescaA


That it’s the website to use when ordering skiing things. Only ever had amazing service from Glisshop.



Le 10-01-2019


Review from: RadoslavA


I highly recommend the glisshop's products. Quick dispatch, excellent delivery.



Le 10-01-2019


Review from: JonasK


Best value for the money



Le 10-01-2019


Review from: JanetL


Excellent customer services



Le 09-01-2019


Review from: WilliamS


Great service, easy to deal with



Le 09-01-2019


Review from: SelmaR


Great cx



Le 09-01-2019


Review from: RichardP


Very good, great delivery times!



Le 09-01-2019


Review from: GrahamM


Dispatch and delivery were very quick even though I ordered on Christmas Day. Price was much better than other websites - highly recommended and I will definitely use glisshop again



Le 09-01-2019


Review from: GerhardO


Excellent in every way



Le 09-01-2019


Review from: AlexG


Great service, speedy delivery (even over Xmas), love the skiis and great prices!



Le 08-01-2019


Review from: RexS


i found the website easy to use and the support to my email about non-receipt of the parcel very positive. I hope that Glisshop will still be available to myself and others throughout Britain after the UK leav...



Le 08-01-2019


Review from: AdamH


Great value for money and easy



Le 08-01-2019


Review from: JulieW


Great shop! Would definitely use again.



Le 08-01-2019


Review from: NickL


Great



Le 08-01-2019


Review from: MarkW


There was a problem with my order as one of the two items went out of stock after placing the order. This meant I had to cancel the whole order and reorder only the item that was in stock. However, the refund...



Le 08-01-2019


Review from: AriV


Returen process weaker Tham competition. You have to pay return and study Glisshop specific process. Others are much better. I will buy only skis from Glisshop no clothes or shoes



Le 07-01-2019


Review from: RobertB


Items in stock great bundle prices speedy delivery I even got a call to tell me my order is complete and will take a day or two longer due to the Christmas period but still got the items in less than a week tha...



Le 06-01-2019


Review from: PhilipT


Would use Glisshop again



Le 06-01-2019


Review from: MichaelH


This is a reliable, high quality on-line ski-shop that can be used with confidence.



Le 06-01-2019


Review from: ErickF


Can buy with confidence



Le 06-01-2019


Review from: ParkerG


Easy ordering process and very quick delivery to UK. This is the second time I’ve ordered skis from Glisshop and will be doing so again, highly recommended



Le 06-01-2019


Review from: RobertB


no hesitation in recommending Glisshop



Le 05-01-2019


Review from: BrianC


Excellent customer service and response to any queries..... In this instance I was only dissatisfied with manufacturer's labelling of product. Glisshop's protective packaging was as always excellent!



Le 05-01-2019


Review from: AnnaW


I have nothing to complaint on. Everything went smooth.



Le 03-01-2019


> See all reviews
Global satisfaction
1 month 3 months
523 customers completed our satisfaction survey between 19/12/2018 and 18/01/2019 1805 customers completed our satisfaction survey between 20/10/2018 and 18/01/2019
Recommend Glisshop to a friend 98.66 % 98.17 %
Use Glisshop services again 98.47 % 98.01 %
Satisfied with the purchase 97.71 % 96.73 %
Browsing 99.24 % 98.12 %
Quality of the product pages 98.66 % 97.34 %
Choice helper 96.75 % 95.96 %
Products prices 96.18 % 95.57 %
Delivery costs 89.48 % 87.37 %
Speed of delivery 95.22 % 94.35 %
Quality of the courier 94.07 % 92.85 %
Quality of the packaging 97.32 % 96.07 %
Conformity of the products 98.47 % 97.06 %
Loyalty program 88.15 % 87.26 %
The welcoming (customers having called our hotline) 94.92 % 96.28 %
The advice 93.22 % 94.65 %
  Compare View comparator
Available sizes :
  • Snowboard
  • Snowboard bindings
  • 154
  • SM (39.5 et -)