|Number 1 in customer satisfaction|
|Our customers ...|
|98,75%||will recommend Glisshop to a friend.|
|98,91%||will use Glisshop again.|
|96,88%||are happy with their order.|
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: StephenS
Very quick delivery and quality of service is good (Binding fitting)
Review from: ParS
Review from: AndreaB
Wow what service. I made an error in my first order, which the staff helped me rectify, streetwise free. Can recommend Glass highly enough.
Review from: JohnH
Good range of products fast delivery and competitive prices. loyalty scheme is a bonus
Review from: GavinW
Review from: BillT
Order with confidence!
Review from: ElvisK
Review from: CarloV
Great products, prices and delivery!
Review from: HuwC
Great products at unbeatable prices
Review from: SpencerB
Haven't used the skis yet but help wit hitting of bindings was first rate
Review from: LubomirA
Review from: DanielI
very good experience
Review from: LauraV
Definitely recommend using Glisshop, wonderfully products at great prices where the customer service is excellent
Review from: JasnaF
Review from: WarrenB
Excellent service will use again
Review from: CalC
Shipping is CostlyWell run business and happy with products
Review from: PaulF
Very satisfied, this is not the first time I have ordered from ghem
Review from: SzidelD
Definitely recommend fast delivery
Review from: StephanieP
Used many times now, consistently very good.
Review from: RobC
Just simply the best website for skiwear and accessories! From browsing to delivery there is no better site!
Review from: GemmaS
Review from: MariuszC
Review from: MattiasL
Review from: MarkH
used glisshop several times now and can't fault them, would definitely recommend.
Review from: PeterG
Review from: RebeccaW
Very good service and excellent delivery speed at a very reasonable price.
Review from: StewartH
Review from: LudvigJ
Review from: CharlotteL
Easy to use and quick with giving advice about products.
Review from: DarrenP
Excellent to deal with
|1 month||3 months|
|318 customers completed our satisfaction survey between 15/10/2018 and 14/11/2018||641 customers completed our satisfaction survey between 16/08/2018 and 14/11/2018|
|Recommend Glisshop to a friend||99.69 %||98.75 %|
|Use Glisshop services again||99.69 %||98.91 %|
|Satisfied with the purchase||98.11 %||96.88 %|
|Browsing||97.48 %||97.66 %|
|Quality of the product pages||96.86 %||96.88 %|
|Choice helper||96.23 %||96.26 %|
|Products prices||94.34 %||95.79 %|
|Delivery costs||85.22 %||88.30 %|
|Speed of delivery||95.60 %||94.70 %|
|Quality of the courier||94.03 %||93.92 %|
|Quality of the packaging||97.17 %||96.88 %|
|Conformity of the products||96.86 %||97.19 %|
|Loyalty program||87.74 %||87.83 %|
|The welcoming (customers having called our hotline)||98.97 %||98.86 %|
|The advice||97.94 %||98.30 %|