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Customer service Glisshop
97%
Number 1 in customer satisfaction
Our customers ...
98,00%  will recommend Glisshop to a friend.
97,89%  will use Glisshop again.
96,91%  are happy with their order.

Number 1 in customer satisfaction

Our top priority at Glisshopis to have our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole process of ordering. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.

Here are the results :

Témoignage de : Crazydan92


Would just like to say how easy it was to order my first pair of ski's and boots. had to phone to choose the right bindings and the staff were brilliant, shipping was quick and easy and the ability to pay over ...



Le 13-03-2017


Témoignage de : GarethG


EXCELLENT ALL ROUND



Le 10-03-2017


Témoignage de : Matty


Poor customer service iv tried contacting glisshop for months now and still no reply and I can't even call them.



Le 08-03-2017


Témoignage de : Matty


Poor customer service iv been trying to contact glisshop for months now and no email back and I can't even call them



Le 08-03-2017


Témoignage de : Graham


Skis delivered damaged. Offered credit to buy wax to repair but salesman insist I pay postage too. Refused to help on live chat. Skis and boots can be sent back for a refund and I will purchase from a shop the ...



Le 07-03-2017


Témoignage de : Mikey


Would just like to thank the online support team, they were great in helping me decide which skis i should buy as i was unsure and didn't think that they had the size of ski in the brand i wanted. The whole pro...



Le 01-03-2017


> See all reviews
Global satisfaction
1 month 3 months
296 customers completed our satisfaction survey between 21/02/2017 and 23/03/2017 1831 customers completed our satisfaction survey between 23/12/2016 and 23/03/2017
Recommend Glisshop to a friend 97.64 % 97.98 %
Use Glisshop services again 97.97 % 97.87 %
Satisfied with the purchase 96.62 % 96.94 %
Browsing 96.28 % 96.83 %
Quality of the product pages 95.95 % 96.12 %
Choice helper 94.93 % 95.08 %
Products prices 94.59 % 95.96 %
Delivery costs 88.51 % 91.48 %
Speed of delivery 96.28 % 95.08 %
Quality of the courier 92.91 % 93.45 %
Quality of the packaging 95.61 % 96.56 %
Conformity of the products 96.62 % 97.54 %
Loyalty program 86.49 % 87.00 %
The welcoming (customers having called our hotline) 98.82 % 97.84 %
The advice 95.29 % 96.55 %
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