- SALES I -15% Extra
- 100-day return policy!
- Card payment 4X from £129 to £860
Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 97,07% | will recommend Glisshop to a friend. |
| 97,26% | will use Glisshop again. |
| 95,80% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: CharlesMGreat Le 12-07-2019
Review from: StephenPExcellent service Le 11-07-2019
Review from: MichaelWrecommend glisshop Le 11-07-2019
Review from: PlamenPGreat Le 11-07-2019
Review from: MoyaKGlisshop are now my go to for Ski Equipment, great service, prices, I had a call from them as they prepared my skiis to check all details.. brilliant Le 06-07-2019
Review from: FionaMA very easy site to navigate through and very competitive prices too. The customer service was great, both on the telephone and also by email. Le 04-07-2019
Review from: JasonNGreat choice, service and value for money Le 03-07-2019
Review from: KarlOWill definitely buy from you guys again ! Le 02-07-2019
Review from: HristoPBuy any time without hesitation Le 01-07-2019
Review from: KateMExcellent. Website not easy to browse on iPad Le 01-07-2019
Review from: AiceCNice Le 01-07-2019
Review from: DavidHHighly recommended, deff worth using Le 30-06-2019
Review from: MarkIVery quick delivery, excellent prices and superb customer service. I will be using Glisshop again soon Le 30-06-2019
Review from: CharlotteWEasy and clear to understand Le 30-06-2019
Review from: StephenMWould use again without reservation, excellent service.... Very pleased Le 28-06-2019
Review from: JaakkoJEverything went well. Ordering was easy, delivery fast and the product well packed. I can recommend Glisshop. Le 28-06-2019
Review from: JaanaHSo nice Le 27-06-2019
Review from: ChristopherLCannot fault the product or company. Brought a pair of Solar, £40, Cat 4 sunglasses for mountaineering, the quality outmatched that of far more expensive brands. Delivery was swift and arrived reasonably well ... Le 27-06-2019
Review from: AlexSGreat site good customer service Le 26-06-2019
Review from: ArturJWe recommend !!! Le 24-06-2019
Review from: ChrisPso far so good, just need some snow! Le 24-06-2019
Review from: HughMThoroughly recommend this site. Le 23-06-2019
Review from: AndrewHService was great. The reps were knowledgeable and pointed me in the right direction Le 23-06-2019
Review from: SimonSThe speed of the delivery is excellent and the price,loyalty points and service is hard to beat,I've purchased skis and bindings and poles and all are top products at very good prices Le 23-06-2019
Review from: AntonSVery good experience Le 22-06-2019
Review from: CarolPGlisshop is a great site, competitive prices, and helpful staff. However, very disappointed that we did not receive loyalty points on our spend of nearly £500. I have contacted them, they say they are updat... Le 20-06-2019
|
Global satisfaction | |
| 1 month | 3 months | |
| 113 customers completed our satisfaction survey between 19/06/2019 and 19/07/2019 | 546 customers completed our satisfaction survey between 20/04/2019 and 19/07/2019 | |
| Recommend Glisshop to a friend | 99.12 % | 97.07 % |
|---|---|---|
| Use Glisshop services again | 99.12 % | 97.26 % |
| Satisfied with the purchase | 97.35 % | 95.80 % |
| Browsing | 99.12 % | 98.17 % |
| Quality of the product pages | 97.35 % | 97.44 % |
| Choice helper | 97.35 % | 96.71 % |
| Products prices | 97.35 % | 96.89 % |
| Delivery costs | 92.04 % | 89.76 % |
| Speed of delivery | 96.46 % | 94.70 % |
| Quality of the courier | 92.92 % | 93.42 % |
| Quality of the packaging | 96.46 % | 96.53 % |
| Conformity of the products | 97.35 % | 97.26 % |
| Loyalty program | 82.30 % | 83.18 % |
| The welcoming (customers having called our hotline) | 100.00 % | 96.60 % |
| The advice | 100.00 % | 93.20 % |
