|Number 1 in customer satisfaction|
|Our customers ...|
|98,81%||will recommend Glisshop to a friend.|
|98,57%||will use Glisshop again.|
|97,29%||are happy with their order.|
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: EmilyT
Extremely helpful staff. Very quick delivery. Great value for money
Review from: JohnF
Very straight forward ordering and prompt delivery. A pleasure to deal with.
Review from: ValterP
Good prices all over erope
Review from: AndrewC
Review from: EssiP
Review from: JoeG
Hassle free shopping, great prices & service.
Review from: FrankW
Great value and very clear.
Review from: SteveH
No problems whatsoever !
Review from: PhilT
Excellent process and great delivery from France.
Review from: TraceyC
very helpful and knowledgeable
Review from: RowanC
easy to use and well laid out
Review from: StephenE
Price, choice and information all excellent
Review from: TobyM
Review from: KatharineI
Excellent service and well priced equipment.
Review from: LukasG
Review from: LeeanneR
Very easy and quick
Review from: GarryO
Easy to use, the filtering system worked well. The ordering and payment process was easy and straight forward.
Review from: RobertS
Review from: DavidW
Very helpful, great price
Review from: ErikaK
Easy order and as expected!
Review from: JohnR
Excellent communication, momoskis just aren't available in the uk and Glisshop were excellent
Review from: HenningM
Don't be afraid of buying online from this company.
Review from: SandieG
First purchase for me but very happy
Review from: EdwardW
Website was very easy to use. Well designed website
Review from: DavidB
Very efficient company, ordered my new board just after christmas, during a particularly snowy period in the alps, paid €9 for a 2 day delivery, and it did arrive 2 days later :) very happy!
Review from: Alpine skiing 50+ ye
With all due respect, the QST 106 is NOT a twin tip! It has twin ROCKER. There is a difference! That said, excellent skis - among the best in my extensive collection.
Review from: AdrianB
very good you should try it
Review from: PeterH
Wish you all good season 2018
Review from: HeatherK
Review from: FreddieP
Easy to use. Very good service
|1 month||3 months|
|541 customers completed our satisfaction survey between 23/12/2017 and 22/01/2018||2022 customers completed our satisfaction survey between 24/10/2017 and 22/01/2018|
|Recommend Glisshop to a friend||97.90 %||98.81 %|
|Use Glisshop services again||97.58 %||98.57 %|
|Satisfied with the purchase||95.64 %||97.29 %|
|Browsing||98.55 %||98.62 %|
|Quality of the product pages||97.25 %||97.71 %|
|Choice helper||94.02 %||96.38 %|
|Products prices||95.48 %||96.81 %|
|Delivery costs||90.79 %||90.62 %|
|Speed of delivery||93.38 %||95.14 %|
|Quality of the courier||92.25 %||92.76 %|
|Quality of the packaging||96.45 %||95.81 %|
|Conformity of the products||97.90 %||98.00 %|
|Loyalty program||85.95 %||88.57 %|
|The welcoming (customers having called our hotline)||96.73 %||97.54 %|
|The advice||94.12 %||95.09 %|