Glisshop, the ski and snowboard expert
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| Number 1 in customer satisfaction | |
| Our customers ... | |
| 98,17% | will recommend Glisshop to a friend. |
| 98,01% | will use Glisshop again. |
| 96,73% | are happy with their order. |
Our top priority at Glisshop is to make our customers happy. Everything on the website is made and designed to help you choose the best equipment and improve the whole ordering process. Efficiency is key, from first advice to delivery.
To help us improve and be more efficient, we ask our customers to complete a survey about the quality of our service. Our customer service treats each feedback individually. The following table is a summary of them and gives you an idea of the overall satisfaction.
Here are the results :
Review from: RichardNI would have no hesitation in recommending glisshop.co.uk Le 12-01-2019
Review from: JustinHI am always wary of buying online not only outside of the well known retailers but also from abroad. After seeing the reviews and the price competitiveness of Gliss shop, i thought i would take a chance. (a cal... Le 11-01-2019
Review from: MarkJHighly recommend this to others Le 11-01-2019
Review from: TomGMy product was best value on internet when delivery included. Le 11-01-2019
Review from: DarrenPOverall great to deal with. Le 11-01-2019
Review from: AndreaPvery good service. Web site was easy to use, good product information given, very good system for sizing and it was fast and efficient from start to finish. from ordering to delivery it was less than a week Le 11-01-2019
Review from: FrancescaAThat it’s the website to use when ordering skiing things. Only ever had amazing service from Glisshop. Le 10-01-2019
Review from: RadoslavAI highly recommend the glisshop's products. Quick dispatch, excellent delivery. Le 10-01-2019
Review from: JonasKBest value for the money Le 10-01-2019
Review from: JanetLExcellent customer services Le 09-01-2019
Review from: WilliamSGreat service, easy to deal with Le 09-01-2019
Review from: SelmaRGreat cx Le 09-01-2019
Review from: RichardPVery good, great delivery times! Le 09-01-2019
Review from: GrahamMDispatch and delivery were very quick even though I ordered on Christmas Day. Price was much better than other websites - highly recommended and I will definitely use glisshop again Le 09-01-2019
Review from: GerhardOExcellent in every way Le 09-01-2019
Review from: AlexGGreat service, speedy delivery (even over Xmas), love the skiis and great prices! Le 08-01-2019
Review from: RexSi found the website easy to use and the support to my email about non-receipt of the parcel very positive. I hope that Glisshop will still be available to myself and others throughout Britain after the UK leav... Le 08-01-2019
Review from: AdamHGreat value for money and easy Le 08-01-2019
Review from: JulieWGreat shop! Would definitely use again. Le 08-01-2019
Review from: NickLGreat Le 08-01-2019
Review from: MarkWThere was a problem with my order as one of the two items went out of stock after placing the order. This meant I had to cancel the whole order and reorder only the item that was in stock. However, the refund... Le 08-01-2019
Review from: AriVReturen process weaker Tham competition. You have to pay return and study Glisshop specific process. Others are much better. I will buy only skis from Glisshop no clothes or shoes Le 07-01-2019
Review from: RobertBItems in stock great bundle prices speedy delivery I even got a call to tell me my order is complete and will take a day or two longer due to the Christmas period but still got the items in less than a week tha... Le 06-01-2019
Review from: PhilipTWould use Glisshop again Le 06-01-2019
Review from: MichaelHThis is a reliable, high quality on-line ski-shop that can be used with confidence. Le 06-01-2019
Review from: ErickFCan buy with confidence Le 06-01-2019
Review from: ParkerGEasy ordering process and very quick delivery to UK. This is the second time I’ve ordered skis from Glisshop and will be doing so again, highly recommended Le 06-01-2019
Review from: RobertBno hesitation in recommending Glisshop Le 05-01-2019
Review from: BrianCExcellent customer service and response to any queries..... In this instance I was only dissatisfied with manufacturer's labelling of product. Glisshop's protective packaging was as always excellent! Le 05-01-2019
Review from: AnnaWI have nothing to complaint on. Everything went smooth. Le 03-01-2019
|
Global satisfaction | |
| 1 month | 3 months | |
| 523 customers completed our satisfaction survey between 19/12/2018 and 18/01/2019 | 1805 customers completed our satisfaction survey between 20/10/2018 and 18/01/2019 | |
| Recommend Glisshop to a friend | 98.66 % | 98.17 % |
|---|---|---|
| Use Glisshop services again | 98.47 % | 98.01 % |
| Satisfied with the purchase | 97.71 % | 96.73 % |
| Browsing | 99.24 % | 98.12 % |
| Quality of the product pages | 98.66 % | 97.34 % |
| Choice helper | 96.75 % | 95.96 % |
| Products prices | 96.18 % | 95.57 % |
| Delivery costs | 89.48 % | 87.37 % |
| Speed of delivery | 95.22 % | 94.35 % |
| Quality of the courier | 94.07 % | 92.85 % |
| Quality of the packaging | 97.32 % | 96.07 % |
| Conformity of the products | 98.47 % | 97.06 % |
| Loyalty program | 88.15 % | 87.26 % |
| The welcoming (customers having called our hotline) | 94.92 % | 96.28 % |
| The advice | 93.22 % | 94.65 % |
